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Support.

Find answers to the most common questions about Klarna Pay Now. Want to get in contact with us? Our Customer service details are available below.

Categories

About CashSphere and Klarna
  • How are CashSphere and Klarna related?
  • I was looking for CashSphere, why did I come to klarna.com?
  • How does CashSphere work?
Delivery, Returns and Cancellations
  • What if I want to return my order?
  • What if I want to cancel an order?
  • What if I have any questions about the product I ordered?
  • What if the merchant does not respond to my request?
Direct Banking
  • How secure is CashSphere / Pay now?
  • What makes Klarna different from e-wallets, such as PayPal?
  • What are the benefits of paying with direct banking?
  • Does it cost me to use Klarna to pay with direct banking?
  • Which online banking accounts work with Pay now with direct banking?
  • Do I have to register with Klarna to pay with direct banking?
  • Will the purchase amount be directly transferred to the merchant?
  • Which data does Klarna require to pay with direct banking?
  • I don't use online banking – can I use CashSphere or Pay now anyway?
Direct Banking Errors
  • What if I got my confirmation code too late?
  • What if I don't complete the process in the payment wizard?
  • What happens if I enter my login details incorrectly multiple times?
  • Why can I not complete more than one direct banking transaction?
Payments and Refunds
  • Do I get a confirmation of my completed Klarna direct banking transaction?
  • Can I cancel a transfer made by direct banking with Klarna?
  • How do I get confirmation that my money has been received?
  • How do I get a refund?
PSD2 and SCA
  • What if I have questions about PSD2?
  • What is SCA?
  • What is PSD2?
Security
  • Are my PIN and TAN stored by CashSphere?
  • Does the merchant have access to my account or sensitive information?
  • Does CashSphere have access to my account or sensitive information?
  • How do I know I'm using a secure payment form and not a phishing attack?
  • Is it true that the general terms & conditions of the banks prohibit the disclosure of online banking login details and TANs?
  • How secure is paying with direct banking?

Still need help? Contact us.

We are available to support you with Klarna Pay Now questions by phone Monday to Friday; 9 am - 6 pm and Saturdays and Sundays: 10 am - 5 pm.


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